Design, Installation, Upgrade and Custom application development services for Geographic Redundant or single site deployments.

• Avaya Aura deployment on Amazon Web Services.
• Avaya Communication Manager
• Gateways (G430, G450, G650 etc.)
• IP Desk phones
• Avaya Aura System Manager
• Session Managers
• Media Servers
• Session Border Controllers
• AADS
• Web Gateway
• Multimedia Messaging
• Presence Servers etc …
• ACD, CTI, IVR deployments and development
• AES
• Interaction Center
• EPM
• CMS deployment
• Agent CTI desktop and CRM connector development for Elite
• ACD monitoring and reporting application using AES
• IVR Application development services
• Avaya Workspace for Elite or Oceana and Analytics deployments with all channels (Voice, Email, Chat, Social Media, Chatbot).
• On premises Social Media Manager solutions and third-party Chat Bot engine and connector for Oceana.
• Workspace custom widgets, screen pops and custom snapin developments.
• Analytics Realtime Reporting connector for external dashboard systems.
  Avaya Breeze Server deployment and snapin development using Breeze Server SDKs.
• Custom mobile and desktop SIP client development supporting fully Secure and Encrypted Voice, Video, Conferencing, Multimedia Messaging, AD Integration and Apple push services using Breeze Client SDK.
• Avaya Equinox Conferencing: Team Engagement or Over The Top Deployments.
• Outbound deployment for POM. Blending configuration with Automated list management, agent monitoring and reporting. Creating required campaigns, call lists and strategies on POM.
• Agent desktop development of outbound systems.
• Avaya Recording solutions WFO and AWFOS deployments with integration to Oceana, POM or custom CRM Applications.
• Addon features deployment like Avaya Callback Assist, Avaya Mobile Video, Avaya Aura Messaging (Voice Mail and Fax), Avaya Control Manager etc…