A Web based Realtime reporting tool enables Contact Center to share real-time stats of different operations with their operation managers and customers. supports multi-tenancy. Admins can assign users access to different skill sets. Also provides an agent dashboard for agents to visualize their own real-time stats. Web based and provides backend services, so can be integrated to any external systems like custom CRMs or desktop application. Also provides web services for CMS external data sync, agent and VDN name synch and a web service to change agent skills without logging in and out agents.